Terms of sales

In all cases the shipping costs and a forecasted delivery date "at the latest" are computed and displaid before order validation. This date is approximate and non contractual. Its being exceeded cannot justify the cancellation of your order without prior agreement of our share. 

(1) For "other countries", the shipping rates are indicative and we may ask you a supplement in case of heavy and/or bulky parcel. In this case, we will contact you once your order is placed, after establishing the exact amount of your shipping costs. The shipment will be made with your agreement, after payment of the supplement. If you refuse, your order will be canceled and fully refunded. If you prefer, you can contact us by e-mail or by phone to know the exact shipping costs before confirming your order.

When shipment occurs outside EEC, you do not have to pay VAT (French tax) (except specific cases). Thus prices are displaid without tax if you choose a shipping country outside EEC, including VAT otherwise.

All sendings are insured against physical loss or damage. Check the parcel in front of the deliverer. If you observe any damage, describe them on the receipt of delivery. Do not forget to date, sign and keep a double of the receipt... otherwise the insurance could not apply.

The list of possible payment means may vary according to your shipping and/or billing country.

At any time within 14 days of receipt, you may return the products that you would not wish to keep. 

Warning: Any return must be preceded by an agreement from our customer service. We will deliver a return code that you will have to write on the parcel, otherwise your return would be refused at reception. Returned products must be in their original packaging, complete (accessories, manuals...), in perfect state, accompanied by a copy of the invoice. Products returned incomplete, damaged or dirtied by the customer will not be accepted. In particular, we never accept a kite that has flown, even if it has only flown one single time. Returns are made at your own cost and risk. Thus you should get an adequate insurance for your sendings. Any return accepted by our customer service will generate a credit note or a refunding (upon request by the purchaser) to the profit of the purchaser, after qualitative checking of the returned products. 

Exception: you may not return the goods that have been customized and/or produced specifically for you.

The availability data displayed are not contractual. In case it is erroneous, we will contact you by email within 3 business days and inform you of the date it may be delivered. 

Without explicit request from you, orders are delivered complete. If, at the time of your order, an ordered item is not available, our team will ship your order once all ordered items become available. You may ask to receive the available items, the remainder of the order being delivered later on. In such cases, shipping costs are charged for each dispatch.

Pictures and texts: in spite of our will to be as precise as possible and to respect the reality of the products, it can occur that an error of description appears on a product. In such case we always do our best to correct it as soon as possible. 

We cannot be held responsible for the modifications of the products, because those can be modified without notice by the manufacturers. The photographs of the products are noncontractual. The prices, the descriptions and the colours of the products of our online catalogue are only given as an indication and may vary according to the provisioning and the economic conditions or situation. 

The products conform to the French legislation. Our responsibility could not be engaged in the event of nonrespect of the legislation of the country where the products are delivered. It is up to the customer to check nearby the local authorities the possibilities of importation or use of the products.

We are not responsible for any injury, loss, claim, damage, or any indirect, incidental or consequential damages of any kind which arises out of your use of or failure to use purchased products. Haba furniture are in conformity with the European standards into force.

If you have a question about our sales policy, feel free to contact us: